Refund policy
De Noirél – store policies
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Refund Policy
Returns & Refunds
We want you to love every De Noirél piece. If something isn't right, you can return it within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed and in their original condition, with all tags and packaging.
- For hygiene reasons, earrings and items marked as final sale cannot be returned unless faulty.
How to start a return Email us at denoirelofficial@gmail.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions. Items sent back without first contacting us cannot be accepted.
Refunds Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a few additional days to post it.
Damaged, faulty or incorrect items Please inspect your order on arrival and contact us within 7 days with photos if an item is damaged, faulty or not what you ordered. We'll make it right with a replacement or a full refund at no cost to you.
Return shipping Return shipping costs are the customer's responsibility, except for damaged, faulty or incorrect items.
Exchanges The fastest way to get a different size or colour is to return the item you have and place a new order.
EU and UK customers also keep their statutory right to cancel within 14 days of delivery.
Shipping Policy
Free shipping Every order ships free to the United States, the European Union and Israel.
Processing time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a shipping email with tracking once it's on its way.
Delivery time
- United States: 7–15 business days
- European Union: 7–15 business days
- Israel: 10–20 business days
Delivery times are estimates and may be longer during peak holiday periods or because of carrier delays.
Tracking Every order includes tracking. Some items may arrive in separate packages; you'll receive tracking for each.
Customs & duties In rare cases local authorities may charge additional fees on delivery; these are the customer's responsibility.
Lost or delayed parcels If your tracking hasn't updated for 10 business days or your order hasn't arrived within the estimated window, email denoirelofficial@gmail.com and we'll investigate and send a replacement or refund if the parcel is lost.
Address accuracy Please double-check your shipping address at checkout. We can't be responsible for parcels sent to an incorrect address provided by the customer.
Terms of Service
Overview This website is operated by De Noirél. Throughout the site, the terms "we", "us" and "our" refer to De Noirél. By visiting our site or purchasing from us, you agree to these Terms of Service.
1. Online store terms By agreeing to these terms, you confirm that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorised purpose.
2. Products and pricing We make every effort to display product colours and details accurately, but we cannot guarantee that your screen will show colours exactly. Prices are shown in USD and may change without notice. We reserve the right to modify or discontinue any product at any time.
3. Orders We reserve the right to refuse or cancel any order, including orders with pricing or availability errors. If we cancel an order after payment, we will issue a full refund.
4. Payment and billing You agree to provide current, complete and accurate purchase and account information. Payments are processed securely by our payment providers; we do not store your full card details.
5. Shipping, returns and refunds Shipping and returns are governed by our Shipping Policy and Refund Policy, which form part of these terms.
6. Intellectual property All content on this site, including text, images, logos and design, belongs to De Noirél or its licensors and may not be reproduced without permission.
7. Limitation of liability To the fullest extent permitted by law, De Noirél is not liable for any indirect, incidental or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these terms limits rights you have under applicable consumer protection law.
8. Privacy Your use of the site is subject to our Privacy Policy.
9. Changes to these terms We may update these terms from time to time. Changes take effect when posted on this page.
10. Contact Questions about these terms can be sent to denoirelofficial@gmail.com.
